Job Description

Member Services Associate

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Services Associate at the Arlington-Mansfield Area YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Member Services Associate responds to member and guest needs and promotes memberships and programs.

Our culture: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential functions:

• Responds to the individual needs of the other person.
• Opens, closes, and secures the YMCA building(s).
• Hands out locker keys and towels; may monitor the locker rooms as required.
• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the welcome center/lobby area.
• Conducts interviews and/or tours responsive to the needs of prospective members.
• Registers/sells and accepts payments for programs and, on occasion, memberships.
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Ensures that accounting and related procedures are followed for cash, reporting, and merchandise sales.
• Completes data entry for close outs and deposits accurately.
• Maintains confidentiality in regards to members' information.
• Makes decisions regarding routine problems where precedents have been established.
• Applies all YMCA policies and procedures dealing with member services and exemplifies the YMCA core values of caring, honesty, respect, responsibility, and faith.
• All other duties as assigned.

Leadership competencies:

• Communication & Influence
• Engaging Community

Benefits:

• Dental and Vision Insurance
• Wellness benefits with unlimited doctor visits
• Accident, Critical Illness, and Cancer insurance options
• Competitive compensation
• Flexible work schedules
• 12% paid retirement after meeting eligibility requirements
• 403(b) retirement savings account
• Free YMCA individual membership and discounted program fees
• Ongoing training and development opportunities
• Opportunities for advancement
• Paid time off after meeting eligibility requirements
• Inclusive culture
• Consistent hours
• Opportunities to connect with your community through volunteer events

Requirements:

Qualifications:

• Must be at least 18 years of age; high school diploma or GED required.
• Previous customer service, sales or related experience preferred.
• Possess skills in managing multiple priorities, organization, attention to detail and customer relations.
• Excellent interpersonal and problem-solving skills.
• Capacity to work cooperatively in a team environment.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Ability to handle monetary transactions accurately and properly.
• Basic knowledge of computers and ability to become proficient in AMA YMCA software.
• CPR/AED/O2/First Aid certifications and Child Abuses Prevention, Understanding Your Biases, Anti-Harassment, Blood Borne Pathogens, Hazard Communication Awareness, and Slips, Trips, and Falls trainings required within 30 days of hire.

Work environment & physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to stand, sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

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